FAQs

Synq is a digital platform that connects you directly with Artists at live events, allowing you to request songs, get shoutouts, and vote on the music playlist, enhancing your nightlife experience.

Simply navigate to the event page on the Synq app or scan the QR Code at an even. Upon opening the event page, see which Artist is performing and enter the song you want to hear or the message you want for your shoutout, and submit your request. The Artist will receive your request in real-time.

Accessing Synq and browsing events is free. However, requesting songs or shoutouts may incur a fee depending on the event or venue. These fees help support the DJs and maintain the quality of our services.

If the Artist denies a request, the partygoer who requested it is automatically refunded. If the Artist ends a party without marking a requested song as played on the request inbox screen, the refund will also take place. Synq store the funds until the request is marked as played, hence partygoers can request songs in total confidence.

Synq is available at a wide range of participating venues and events. To find out if Synq is available at an event, look for the Synq logo or check our app for a list of partnered venues.

LED Shoutout feature lets you display your text message or name on the led screen at a venue. Along with your shoutout by DJ, your message will also be displayed in LED Screen at the venue.

During an event, you can vote on songs that have been requested by tapping the ‘Vote’ button next to the song name in the requested section. The songs with the most votes get higher priority in the queue.

Yes, you can cancel a request as long as it hasn’t been approved or played by the DJ. Simply go to your request history and select the request you wish to cancel.

If you need further assistance or have any queries not covered in our FAQs, please contact our support team through the app’s ‘Support’ section or email us directly at hello@synq.vip.

To join Synq as an artist, visit our signup page, select the ‘Artist’ option, and fill out the required information. Once your account is set up, you can access our full suite of features designed for artists.

Once you’re logged into the Synq app, you will see incoming song requests and shoutout orders in real-time on your dashboard. You can review, accept, or decline these requests based on your setlist and the event’s atmosphere.

For DJs and Venues, there are no upfront fees to accept song request and name shoutout. Synq charges only a commission on the revenue generated by played song requests or name shoutout, also providing you with an extra source of income.

Yes, Synq allows you to upload and promote your setlist. This feature lets your audience know what songs are available for request and helps manage expectations during an event.

Synq Pro offers enhanced features such as requesting songs and name shoutouts in a private event, booking and tipping features for artists along with many other perks. It’s designed to help you enhance your private events and engage more effectively with your audience.

All payments and tips processed through Synq are transferred to your designated bank account or UPI ID. You can manage and update your payment methods in the app’s ‘Payout & Billing’ section.

If you encounter any technical difficulties during an event, please contact our support team immediately through the app or use the ‘Support’ feature located in your settings menu.

Once a request is accepted, it is expected to be fulfilled. However, if you must cancel an accepted request due to unforeseen circumstances, communicate with your audience directly through Synq to manage expectations.

Yes, please reach out to us!

Engage actively with your audience through Synq by fulfilling song requests and delivering personalized shoutouts. These interactions can enhance your visibility and connection with fans, encouraging them to follow you for future events.

To register your venue, visit the Synq signup page, choose the ‘Venue Partner’ option, and fill in the required details about your venue. Once verified, you can start using the platform to manage events and engage with your audience.

Synq enhances the event experience by enabling patrons to interact directly with Artists through song requests and shoutouts, which can increase customer satisfaction and repeat visits. Our platform also offers promotional tools to help you reach a broader audience.

Synq provides a dashboard where you can view incoming song requests and shoutouts. You can coordinate with your DJs to ensure these requests align with the event’s atmosphere and are handled promptly.

For DJs and Venues, there are no upfront fees to accept song request and name shoutout. Synq charges only a commission on the revenue generated by played song requests or name shoutout, also providing you with an extra source of income.

Synq offers dedicated support to venue partners through our customer service team, available via phone, email, or directly through the app. We provide assistance with setup, troubleshooting, and any questions you may have during your use of the platform.

Payments made by patrons for song requests shoutouts, and other features are processed through Synq’s partnered payment gateway. The funds are then transferred to the designated accounts after deducting a nominal service fee in T+2 days.

If you need to cancel or reschedule an event, you can update the event details directly through your Synq dashboard.

Synq uses state-of-the-art encryption and compliance measures to ensure all transactions on the platform are secure. We regularly update our systems to keep up with the latest security standards.