1. Introduction
Welcome to Synq Entertainment Private Limited ("Synq", "we", "our", or "us"). We are dedicated to protecting your privacy and ensuring a secure and enjoyable experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile applications (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Identity Information: Name, email address, phone number, profile picture, and social media handles.
- Account Information: Username, password, and preferences.
- Payment Information: Payment details and billing information if you make a purchase or payment through our Services.
2.2 Usage Information
- Log Data: IP address, browser type, operating system, and access times.
- Usage Data: Details of your interactions with our Services, including events you attend, and your engagement with the platform.
2.3 Location Information
- Geolocation Data: If you enable location services on your device, we may collect information about your location to offer relevant events and experiences.
2.4 Communication Information
- Messages and Feedback: Information you provide when you contact us, participate in surveys, or provide feedback.
3. How We Use Your Information
We use your information for various purposes, including:
3.1 Providing and Improving Services
- To deliver and personalize your experience with events
- To analyse and enhance the functionality of our services.
3.2 Communication
- To send you notifications, updates, and promotional materials related to our services.
- To respond to your inquiries, feedback, and requests.
3.3 Marketing and Advertising
- To provide targeted advertisements and offers that may be of interest to you.
- To conduct market research and analysis.
3.4 Legal and Safety
- To comply with legal obligations and enforce our terms and conditions.
- To protect the rights, property, or safety of Synq Entertainment Private Limited, our users, and others.
4. Sharing Your Information
We may share your information in the following circumstances:
4.1 With Service Providers
We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, data analytics providers, and marketing partners.
4.2 With Hosts and Brands
When you participate in an event, we may share relevant information with the host or brand organizing the event.
4.3 With Your Consent
We may share your information if you have given us explicit consent to do so.
4.4 For Legal Purposes
We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
5. Data Security
We implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You have certain rights and choices regarding your information:
6.1 Access and Update
You can access and update your personal information by logging into your account or contacting us directly.
6.2 Marketing Preferences
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or adjusting your preferences in your account settings.
6.3 Location Information
You can disable location services on your device if you do not wish to share your location with us.
7. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.
8. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
10. Data Retention and Deletion
10.1 Purpose
This Data Retention and Deletion Policy outlines how Synq Entertainment Private Limited ("Synq") handles the retention and deletion of personal data collected through our services. This policy ensures transparency and compliance with applicable data protection laws.
10.2 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. The retention period for different types of data may vary depending on regulatory requirements and our operational needs.
10.3 User Request for Data Deletion
If you wish to request the deletion of your personal data from our Services, please follow the procedure outlined below:
10.3.1 Request Procedure:
- Send an Email Request: Email us at hello@synq.vip
- Subject Line: Use the subject line "Delete my data."
- Content of Email: Include your full name, email address associated with your account, and any other identifying information to help us verify your request.
10.4 Processing Requests
Upon receiving your request, we will:
- Verify Identity: Confirm your identity to ensure the request is valid.
- Acknowledge Receipt: Send you a confirmation email acknowledging receipt of your request.
- Process Deletion: Take appropriate steps to delete your personal data from our systems in accordance with our data retention policy and applicable laws.
10.5 Data Retention Post-Deletion Request
When your account is deleted, it is no longer viewable in the App. However, for up to 28 days, it is still possible to restore your account if it was accidentally deleted. After 28 days, we begin the process of permanently deleting your personal data, unless:
- We must retain it to comply with applicable law (e.g., for tax and accounting purposes if purchases were made through the App).
- We must retain it to evidence our compliance with applicable law (e.g., if an account was blocked for violating terms).
- There is an outstanding issue, claim, or dispute that requires us to retain the relevant information until it is resolved.
- Retention is necessary for our legitimate business interests, such as fraud prevention and enhancing user safety and security (e.g., to prevent a banned user from creating a new account).
Warning: Even after you remove information from your profile or delete your account, copies of that information may still be viewable and accessible if it was previously shared with or copied by others. We cannot control this, nor do we accept liability for this. If third-party applications or websites have accessed your personal information, they may retain it per their terms of service or privacy policies.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Synq Entertainment Private Limited
- Email: hello@synq.vip
- Address: Synq HQ, Vi-John Tower, Sector 20 Gurugram, Haryana, India, 122016
